- Secure an Apple remote advisor online to help with tech issues
- This is a free service from Apple (or so were told)
- Screen sharing is not required by Apple and customers are allowed to end the session at any time if they feel uncomfortable
The ARA Apple service will require the customer to enter their session key in order to share their screen with a high-end Apple support customer service agent. After the session key has been provided and the download complete the Apple customer service agent will have access to the customers computer screen but cannot access computer files or control the customers computer. The ARA Apple share a screen service will be recorded for quality purposes and if there is anything the customer does not want shown on the screen please remove it.
Any questions in regards to the ARA Apple service can be directed to a customer service agent over the phone by calling (1-800-MY-APPLE). Those who would like to reach out to the Apple corporate office by mail can write to: 1 Infinite Loop Cupertino, CA 95014 or simply dial 408-996-1010.